End-to-End Campus Management for a Leading IT Company

The Challenge

A leading IT company operating a sprawling 5 lakh sq ft campus had grown its facility operations organically over the years — and ended up with a fragmented mix of vendors. Housekeeping was handled by one contractor, pantry and cafeteria support by another, horticulture by a third, and general support services by yet more. Each worked to its own standard, its own schedule, and its own reporting format.

The result was an inconsistent employee experience. Workspaces were cleaned to different standards across floors, pantry service quality fluctuated, and landscaped areas were unevenly maintained. With no single accountable partner, the workplace team spent more time chasing vendors than improving the campus — and internal satisfaction surveys reflected the strain.

Our Approach

Innov was brought in to consolidate every soft service under one unified team, accountable to a single point of contact. The transition was carefully phased to keep the campus running normally while standards were brought up across the board.

Rather than simply replacing vendors, Innov rebuilt the campus operating model around the employee experience — defining consistent standards, clear schedules, and shared performance metrics across all service lines.

• Consolidated housekeeping, pantry, support services, and horticulture under one integrated on-site team.
• Standardised cleaning, pantry, and landscaping SOPs so every floor and zone met the same benchmark.
• Introduced a single supervisory layer and unified helpdesk for all employee facility requests.
• Rolled out a monthly experience dashboard tracking service quality and employee feedback campus-wide.

The Results

Within 60 days of full mobilisation, the campus was operating to a single, consistent standard. Employees experienced the same quality of workspace, pantry service, and surroundings regardless of which building or floor they worked in — and the workplace team finally had one partner answerable for the whole campus.

The impact showed clearly in the numbers. Internal employee satisfaction scores for facility and workplace experience rose by 40%, while operational efficiency improved as duplicated supervision and vendor coordination were eliminated. With six service lines unified under one team, Innov turned a fragmented campus into a cohesive, well-run workplace.